Refund Policy

• You ask within 7 days of the purchase, and
• none of the credits from that purchase have been used.

This applies to monthly, yearly and Lifetime plans and to credit top-ups.

• More than 7 days have passed since the purchase.
• Some of the credits from that purchase have already been used.
• The account was closed for breaking our terms.

Where the law gives you a right to a refund, that right always applies.

If an edit fails on our side, you don't need to ask: the credits for it go back to your balance automatically. If a finished video has a problem caused by Vireeli, email us and we'll fix it or return the credits.

You can cancel a monthly or yearly plan at any time. You won't be charged again, and the credits you already have stay in your account. Cancelling doesn't refund past payments, except as described above.

Email sonih3654@gmail.com from the address on your account, with the date of the purchase. We reply within 2 working days. Approved refunds go back to the original payment method within 5 to 10 working days, depending on your bank.